Terms of Service

Agreement

By accessing crestpointcapital.net or opening an account you agree to these Terms of Service together with our Privacy Policy, Risk Disclosure, AML Policy, KYC Policy and Cookie Policy. If you do not agree, do not use the service.

Eligibility

You must be at least 18 years old, have full legal capacity, and not be resident in a jurisdiction where our services may not lawfully be offered. You confirm that you are acting on your own behalf and that funds you deposit are lawfully yours.

Account obligations

• Provide accurate, current and complete information and keep it up to date.
• Keep your credentials confidential and enable available security features such as two-factor authentication.
• Notify the support desk immediately of any unauthorised access or suspicious activity.
• Use the platform only for lawful purposes and never attempt to disrupt, probe or reverse-engineer it.

Orders, execution and pricing

Order acceptance is subject to available balance, margin requirements, instrument trading hours and platform availability. Prices, spreads and financing rates may change without notice, particularly in volatile or illiquid markets. We may reject, cancel or close positions where required for risk management, regulatory or technical reasons.

Funding and withdrawals

Deposits and withdrawals are processed only to and from accounts held in your own name. Withdrawal requests are reviewed and may be delayed or declined where verification is incomplete or where we are required to make further enquiries.

Suspension and termination

We may suspend or close an account where we suspect fraud, market abuse, breach of these terms, or where required by law. You may close your account at any time once open positions are settled and outstanding obligations are met.

No advice

We provide execution and account services only. Nothing on the platform is a personal recommendation or investment, tax or legal advice. Decisions to trade are yours alone.

Liability

To the maximum extent permitted by law we are not liable for indirect or consequential loss, loss of profit, or loss caused by events beyond our reasonable control, including market disruption, third-party provider failure or connectivity issues.

Complaints and contact

Raise a complaint through the client portal or by email to support@crestpointcapital.net. We acknowledge complaints promptly and aim to provide a substantive response within 15 business days.