Live chat
The quickest route for account and platform questions during market hours.
24/5 — opens in the client portal
Support
Help centre
Answers to the questions the desk hears most, plus every route to a human: live chat, tracked tickets, email and phone. Support is open 24/5 across all trading sessions.
Contact routes
How to reach the desk
Support ticket
Raise a tracked request when a query needs documents or a written record.
First response within one business day
Email the desk
Write to the support team directly if you prefer email correspondence.
support@crestpointcapital.com
Call the desk
Speak to the support desk during market hours for urgent account matters.
+1 (000) 000-0000
Live chat
Chat with the support desk during market hours. The live chat widget connects once the messaging provider is enabled; until then, open a ticket from the client portal.
Support tickets
Open a tracked request when your question needs documents, a case reference or a written record. Tickets live in the client portal alongside your account, so the desk can see the context without you repeating it.
Knowledge base
Browse by topic
Short, practical articles covering the account lifecycle from opening through to withdrawal.
Accounts and verification
Opening an account, verifying identity and keeping your details current.
- How to open a trading account
- Which documents verification accepts
- How long verification review takes
- Updating your address or phone number
Funding and withdrawals
Adding funds, requesting withdrawals and understanding processing times.
- Available funding methods
- Why a deposit is still pending
- How withdrawal review works
- Wallet transfers between balances
Trading and orders
Placing orders, managing positions and understanding trading costs.
- Market versus limit orders
- Attaching stop loss and take profit
- How margin and leverage are calculated
- Why a position was closed automatically
Platform and security
Using the terminal, protecting your account and managing sessions.
- Enabling two-factor authentication
- Reviewing login history and devices
- Resetting a forgotten password
- Managing notification preferences
Open an account and start trading in minutes
Registration takes two minutes and every new account starts with a simulated demo balance, so you can place orders across all seven markets before funding anything.